Privacy Policy
Last updated: February 2026
1. Information We Collect
We collect information you provide directly — name, email, phone number, shipping address, and payment details. We also collect usage data such as pages viewed, browser type, and device information to improve our services.
2. How We Use Your Information
Your information is used to: process and fulfil orders, communicate order status and updates, send notifications and promotional content (with your consent), improve our platform and customer experience, and comply with legal obligations.
3. Payment Security
All payment transactions are processed through Razorpay's secure gateway. We do not store your complete card details on our servers. Payment processing is handled in compliance with PCI-DSS standards.
4. Data Sharing
We do not sell your personal information. We may share data with: logistics partners (for order delivery), payment processors (Razorpay), cloud service providers (for file storage), and law enforcement (when legally required).
5. Data Storage & Retention
Your data is stored on secure cloud servers. We retain your information for as long as your account is active or as needed to provide services. You may request account deletion at any time by contacting our support team.
6. Cookies
We use essential cookies for authentication and session management. No third-party tracking cookies are used without your explicit consent.
7. Your Rights
You have the right to: access your personal data, correct inaccurate information, request deletion of your data, opt-out of marketing communications, and lodge a complaint with a data protection authority.
8. Contact
For privacy-related inquiries, contact us at hello@bookbind.com or open a support ticket through your dashboard.